Alien826
No religious beliefs
This is the next thread in my series of things I hate. We've had "tipping". What will be next???
Anyway, sometimes it seems that every time I blow my nose the manufacturers of the tissue I used want me to complete a survey. Every time I buy something there's a survey invitation on the the bill. I get texts wanting my opinion on things. Bots on the phone.
All these things are irritating, and relatively easy to avoid (well to ignore), but what about the surveys that are aimed at actual employees? I don't respond to those either, and that's because they are often used to oppress employees. Here's a particularly egregious example.
Car salesmen ask you to complete a survey after you buy a car. Harmless enough you may say. But did you know that if you don't respond with "exceeds expectations" in all categories they don't get their commission? That's why they will say something to the effect that if you can't do that you should contact them first. I heard of a salesman who got round this by changing the address on the card to his own address, so he could filter out bad responses.
(Note: This was true a while back. I saw a TV program about it. It may have been changed.)
The problem for the responder is, if you respond "meets expectations" (you expected good service and got it) that is seen as a negative. And wtf does "exceeds expectations" mean anyway? I expected bad service and it was merely average? So I'm stuck with either an inaccurate response or losing the guy's commission for him. That's why I don't complete the survey.
There's one exception, rating Amazon purchases. I don't do it every time, but when I do I'm helping potential purchasers with their choice and the format (free form text) allows me to be as nuanced as I want.
Comments please?
Anyway, sometimes it seems that every time I blow my nose the manufacturers of the tissue I used want me to complete a survey. Every time I buy something there's a survey invitation on the the bill. I get texts wanting my opinion on things. Bots on the phone.
All these things are irritating, and relatively easy to avoid (well to ignore), but what about the surveys that are aimed at actual employees? I don't respond to those either, and that's because they are often used to oppress employees. Here's a particularly egregious example.
Car salesmen ask you to complete a survey after you buy a car. Harmless enough you may say. But did you know that if you don't respond with "exceeds expectations" in all categories they don't get their commission? That's why they will say something to the effect that if you can't do that you should contact them first. I heard of a salesman who got round this by changing the address on the card to his own address, so he could filter out bad responses.
(Note: This was true a while back. I saw a TV program about it. It may have been changed.)
The problem for the responder is, if you respond "meets expectations" (you expected good service and got it) that is seen as a negative. And wtf does "exceeds expectations" mean anyway? I expected bad service and it was merely average? So I'm stuck with either an inaccurate response or losing the guy's commission for him. That's why I don't complete the survey.
There's one exception, rating Amazon purchases. I don't do it every time, but when I do I'm helping potential purchasers with their choice and the format (free form text) allows me to be as nuanced as I want.
Comments please?
