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Vee

Well-Known Member
Premium Member
There was an event this evening in the place where I work, so this afternoon I made sure everything was set up and ready before leaving. The last step was to upload the client's logo on the screens. I did it and checked it twice to make sure it was correct.
7pm I get a call. The screens aren't working. I'm like, "what do you mean, they're not working?". The logo isn't appearing on the screens. I ask for a picture. They send my the picture and everything is black. "Ok, it seems to me that they're simply off." They pressed the button, turned on the screens, and as if by magic, the logos showed up. :rolleyes:
 

The Hammer

Skald
Premium Member
There was an event this evening in the place where I work, so this afternoon I made sure everything was set up and ready before leaving. The last step was to upload the client's logo on the screens. I did it and checked it twice to make sure it was correct.
7pm I get a call. The screens aren't working. I'm like, "what do you mean, they're not working?". The logo isn't appearing on the screens. I ask for a picture. They send my the picture and everything is black. "Ok, it seems to me that they're simply off." They pressed the button, turned on the screens, and as if by magic, the logos showed up. :rolleyes:

Ah yes....

The infamous O-N-O-F-F Binary power discriminator.
 

Stevicus

Veteran Member
Staff member
Premium Member
Reminds me of this skit from Cheech and Chong:


"Watching TV? What's wrong with your TV?"
"I don't know, man, it's been like that all day."
"Well let me mess with it."
"Go ahead."
"Oh, there you go."
"Oh far out, man, what did you do?"
"I turned it on."
 

Father Heathen

Veteran Member
There was an event this evening in the place where I work, so this afternoon I made sure everything was set up and ready before leaving. The last step was to upload the client's logo on the screens. I did it and checked it twice to make sure it was correct.
7pm I get a call. The screens aren't working. I'm like, "what do you mean, they're not working?". The logo isn't appearing on the screens. I ask for a picture. They send my the picture and everything is black. "Ok, it seems to me that they're simply off." They pressed the button, turned on the screens, and as if by magic, the logos showed up. :rolleyes:
Are your co-workers Amish?
 

Eyes to See

Well-Known Member
Back in the day when I worked tech support for a satellite company I started with the idea that people used their noggin most of the time. But after a few weeks I discerned that wasn't the truth at all. So instead of trying to troubleshoot the complicated stuff first, I learned to troubleshoot the basic things, such as, is it plugged in? Is it turned on? You would be surprised at how many times these were the only problems. I would say 80% of calls were solved by basic troubleshooting. Of course the person would be insulted that you would insinuate that they didn't check first, so it wasn't uncommon to get an earful of screaming and cursing for even suggesting they didn't check to see if it was plugged in before calling in, and after a half hour of troubleshooting find out they needed to plug it in.
 
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nPeace

Veteran Member
There was an event this evening in the place where I work, so this afternoon I made sure everything was set up and ready before leaving. The last step was to upload the client's logo on the screens. I did it and checked it twice to make sure it was correct.
7pm I get a call. The screens aren't working. I'm like, "what do you mean, they're not working?". The logo isn't appearing on the screens. I ask for a picture. They send my the picture and everything is black. "Ok, it seems to me that they're simply off." They pressed the button, turned on the screens, and as if by magic, the logos showed up. :rolleyes:
Stress does that to us. :grin:
 

sun rise

The world is on fire
Premium Member
In a time when I was an IT manager and interviewed people, my #1 question was something like "someone comes to you and says "it's too slow" - what do you do?". It immediately separated the IT support person who understood people from those who immediately started diagnosing something they happened to have technical knowledge on.

The technical part of the interview was about knowing to check logs, run diagnostic tests and so forth after, of course, a reboot was tried.
 
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