I talked to some friends a few years back that they all should automate the fast food industry. You would get more consistent cooked food. Less cross-contamination. Easier ordering. And much more.
But... you still need people to clean the machine, prep it and load, and many other things. The ordering can be done over smart phone apps.
Nah. In-n-out has better customer service. And they actually do (already) pay their employees close to $15. Their success is found in the quality of the food.
Today, especially in the area I live in, it's becoming more and more important with good food. Prepared right. Get the order right. Healthy ingredients. And sometimes even gluten free, corn free, and whatnot.
Actually, calling Cox, AT&T, and many of the other customer service lines, you have to go through an automated system before you can talk to a real human. Sometimes the automated system can solve the problem for you. I remember years ago how Cox would have their automated system guide you through resetting your TV box and they would even send out a reset signal, before you even talked to a live person.
Yes, they do. More specialized jobs. People have to get more training and education before they can work at McDonald's in the future. They will become robot administrators rather than food specialists. A screwdriver in hand rather than a spatula.