Some people are just plain rude!

[Bastet]

So, I was at work today (I work at McDonalds, for those who don't know), and we're pretty busy what with school holidays, oodles of tourists and so on. Well, lunch today wasn't too busy, still plenty of people around, but enough crew to serve them without them having to wait in line for too long. I served this customer, and she had a fairly large order...while I was getting it, she moved away from the counter to stare out the window. Once I'd prepared her order, I called "Excuse me" to get her attention, and when she turned around, I said "It's all ready now...". Well, she came stomping over to me, snatched the bags off the counter, which I thought was a little odd, but didn't really think too much about it. Then as she picked up the tray of drinks, I said "Thank you..." (you know...come again lol), and she turned around and snarled at me "Get f-cked!". If I'd been on my game, I'd have said "You first!" lol but I guess I'm too polite for that, cause I just stood there stunned and she was gone before I could format any kind of comeback. I know I didn't do anything that would warrant being told to get f-cked (at least, not by her). Usually when customers are rude I just try to take into account that they might be having a bad day or whatever, but honestly, HOW F-CKING RUDE!!! :149: I know there are times when I've wanted to swear at people for their bad customer service, but I never do it. What makes people think they can do that? Just because I work in fast food, doesn't automatically give you the right to treat me like sh-t. :149: [/rant]

 

[Lightkeeper]

The lady had what is know as a "McFit." Seriously, I think people who are feeling like they have no power take it out on service people. You didn't deserve the treatment and you handled it well. Hopefully, since this happened you will encounter a bunch of sweeties.

 

[lousyskater]

i hate people like that. it's almost like they purposely have a bad day just so they can go around and **** people off.

 

[Scuba Pete]

Don't let someone's anger cause you to be angry!

Easier said than done, but I try to make it work. Smother them in kindness, even your thoughts and prayers! Don't let them have ANY control over you and your mood.

If they do, then they have "won". At least in their own small mind.

 

[Godless Dave]

Seriously, I think people who are feeling like they have no power take it out on service people.

I worked customer service for many years and I agree with this. They are mean to service workers solely because they can get away with it.

 

[robtex]

Bastet don't read too much into it. I think you are putting too much emphasis on her body language and facial expression and not enough on the actual wording that she used. If I had been you I would have recoginzed that she was wishing me great fortune in my love life and said, why thank you and a get f*&^ked to you two my fair lady....

 

[michel]

I think the thread title says it all.... Some people are just plain rude.

You have the choice; go 'down' to their level, and be rude back, or maintain your standards, and if you do want to reply, try not to use the same kind of language. In our 'civilized world' there are too many stresses and strains(As I'm sure you know, because of where you work); some people only need a very insignificant even to 'burst out'.

If it helps, try to feel compassion for someone so overstressed that he/she needs to take it out on innocents. (Chistianity - turn the other cheek?)



Hope that makes you feel beter.:jiggy:

 

[SoulTYPE]

Usually it the person with the sense of authority are known to be rude. Try getting a ticket inspector on a Melbourne train..

But anyways, in the case of bastet's story, the woman may have thought that Bastet was being a "smartass", which she wasn't, she was following a policy. Some people are arrogant and take things as a "putdown"(shuddup everyone lol). Usually this is from a cause such as paranoia.

At our Macca;s here, it has a procedure sheet on the counter, saying

1:greet customer
2:take order
etc..

I dislike the "suggestive selling" one...

 

[cardero]

Having a job as a toll collector I have to deal with the public on a daily basis as well. I see many examples of rudeness everyday. There really isn’t much time between patrons to build up the kind of tensions that would warrant rudeness from either me or the patron but on occasion it does happen. There is one rule that I have come to notice about rude customers. Most of the time they were in that emotional state before they arrived to the toll booth. I cannot possibly imagine what kind of day they had before seeing me and I understand that. If a customer is rude sometimes it is hard to shake the feeling after they leave because there were probably many things I could have said to them but didn’t. The best known remedy is not to feed into it and do not let it effect you. Await the next customer that is friendly and courteous (which shouldn’t take long) and vindicate your trust in humankind with that individual.

 

[Bastet]

But anyways, in the case of bastet's story, the woman may have thought that Bastet was being a "smartass", which she wasn't, she was following a policy. Some people are arrogant and take things as a "putdown"(shuddup everyone lol). Usually this is from a cause such as paranoia.

At our Macca;s here, it has a procedure sheet on the counter, saying

1:greet customer
2:take order
etc..

I dislike the "suggestive selling" one...

That's just the thing though...I wasn't saying 'thank you' just to follow policy. It's just polite to thank someone for their custom lol. And I don't suggestive sell unless Head Office are down and grading us (cause I hate being on the receiving end of it, and I refuse to say "do you want fries with that?" ). The rare ocassions I do suggestive sell, it's always to ask if they want a drink...and usually they do lol.

Anyway, thanks for the comments guys...I just needed to vent, I'm over it now lol.

 

[Bastet]

I forgot to say...it's not the first time I've had a rude customer like that, and it's not the first time I've been told to get f'd...but it always manages to **** me off, because 99% of the time I didn't warrant it. In the almost 8 1/2 years I've been working there, I've had only one of those people come back and apologise for being a total wanker (and that happened last year). Had to pick my jaw up off the floor I was so surprised lol.

 

[huajiro]

The best way to get back at rude people is to be really nice.

I am the King of Road Rage....I noticed that if people do something to me....I smile and wave.....they get really mad....I mean really mad...but what can they do?

It frustrates them because their little brains do not know how to deal with it.

 

[jewscout]

Bastet i've spent 4 years working in fast food (used to work at burger king) and now i refuse to be mean to people working those kind of positions, especially if they are being pretty nice to me. I think it's just ridiculous how people can act to fast food employees.

 

[huajiro]

I don't think working in any service job gives people the right to treat you like crap.....that is why I am a very good tipper....and I try to create less work for people. If I stay at a hotel, I clean my own room and leave a great tip under pillow....I feel that these actions help to balance out for all the idiots these people must put up with.

 

[Jaymes]

I'll never really understand why people are rude to customer service people. THEY have what you want, wouldn't it be a good idea to be nice to them? :sarcastic Sorry you had to put up with that, Bastet.

 

[SoulTYPE]

..I wasn't saying 'thank you' just to follow policy.

No, you WERE being friendly. Bt it is still a policy to be polite

 

[The Voice of Reason]

Having a job as a toll collector ...

Just curious Carrdero - where are you a toll collector at? I travel the NJ Turnpike from time to time, and I was wondering if you might be at one of those booths?

TVOR

 

[martha]

I guess my first response would be "Screw you you nasty B--ch" But we will not succumb to that way of thinking. Your feelings were hurt because you had done nothing wrong. It is our self control that dictates the state of the world. If we all gave in to our first impulse there wouldn't be much of a world left to live in. I am very sorry you had to experience such a viscious attack for nothing. As others have expressed to you here, you are the better person for not running after her to give her a piece of your mind. Praying for this unfortunate miserable soul is the best response. Who knows, maybe she is worried about getting beat up by some man, or maybe someone she loves has been diagnosed with some terrible illness. You will probably never know why she said that to you. Just forgive and be happy that you have a different way of acting towards people. I used to be a bar tender, so I know just how rude people can be. Now picture her drunk and imagine what she might have said. I once had a bunch of truck drivers in the bar who kept raising their hands in the air and snapping their fingers for me to come. After I stopped laughing at their arrogance, I walked over and said, "My name is Martha, if there is anything I can get for you call my name and I will come over." "If you snap your fingers at me, they might just fall off while you wait for me to come." " I have a very large collection of trucker fingers in the back, would you like to see them?" One fellow said, " You wouldn't make it where we come from, because we like to keep our women barefoot and pregnant." To which I joked with him, "You mean a woman actually slept with you?' I laughed, his friends laughed and then he laughed. For the rest of the evening, they called me Martha.

Just keep being as sweet as you are. Forgive her and forget her actions. Be thankful that you are not her.

Joyfully,
Martha

 

[Scuba Pete]

But of course the NEXT time she comes in you can always spit in her food!!!

 

[fromthe heart]

The lady had what is know as a "McFit." Seriously, I think people who are feeling like they have no power take it out on service people. You didn't deserve the treatment and you handled it well. Hopefully, since this happened you will encounter a bunch of sweeties.

As I was reading this I thought gee that lady was having a McFit...wow...next post Lightkeeper says it...LOL I almost rolled.

Sweetie...you were doing your job...people like that sooner or later during the day will get what they dish out right back at them...so don't fret ...you were doing a wonderful job and she was being just awful...I can relate to the jaw dropper deal...been there in my life...it's not a nice feeling...let alone having it come out of the blue that way. Usually when I encounter people like that I treat them even sweeter than I ever would otherwise...I pile it on...people like that can't understand the whole concept and mostly go on their way scratching their heads. It annoys them worse than stooping to their level.