American Airlines sent a 12-year-old unaccompanied passenger to the wrong state (msn.com)
Geographical illiteracy is not an option for airline employees.
- The child was supposed to fly to Columbus in Georgia, but was sent to Columbus, Ohio instead.
- The agent making the booking assured the child's father that it had the right destination.
- The child could not initially be located and his journey home took an additional 12 hours.
Geographical illiteracy is not an option for airline employees.