Secret Chief
Degrow!
My wife has only recently left the DWP (Office closed, 38 years experience, replaced by... er nobody. Still, it's not like they had any work to do. On the plus side the likes of Rees-**** could proclaim a cutback on wasteful civil servants). Anyhoo, she regularly helps friends, relatives, neighbours in completing claim forms (and appeal forms).This ^
There are 200 questions, I believe? Many old people will just be overwhelmed