YmirGF said:
Congratulations Michel. I'm sure you will have a lot of fun with your new baby.
I don't mean to rub salt in your wounds PureX, but this is a real Achilles Heel for Apple products. When I was an Apple dealer at the dawn of the PowerMac era, it was a bit dicey from time to time getting any help out of Apple. To be fair, we also had problems with Commodore and Atari as well. The fact was that both companies were insolvent long before they went belly up. They were not real helpful either, but for different reasons. They simply were unable to produce parts whereas Apple usually demanded what we or the end-user had done to their perfect product. It was pretty much denial from the get-go.
Now days they seem to want to nickel and dime us to death. Their computers are already expensive, yet if you want any kind of real warrantee, you have to pay extra. If you call their service people, who aren't all that good, they make you pay them for their time on the phone. If you have to have it fixed, they want you to take to one of their stores, but the nearest store to me is 90 miles away. And the real topper was that they insisted I have to make an appointment at the nearest Apple Store, to bring it in to be repaired, but they insisted that I must make the appointment the SAME DAY, AND ON LINE!
First of all, I couldn't get on line because the computer wouldn't work, and secondly, they wanted me to make an appointment, and then drive for two hours to the store, wait there for it to be fixed (what if they have to order a part or something?) and then drive two hours home. And of course I'll be paying through the nose for all of this "service".
I have since got the thing working, but it keeps crashing periodically, and usually I can only get it back up by starting it without the extensions on. I've tried wiping the drive and reinstalling the OS, as well as resetting the hardware programming (according to how they say to do this) and nothing has helped. I think a screw up by my phone company caused my DSL line to get crossed with someone else's fax line, and the barrage of digital information corrupted some hardware code in my computer. But I have no idea what to do about it, and all Apple seems to be interested in is more money and pretending their computer stores are fancy hair salons or something. It's shame. I love Macs, or at least have until now, and I've used PCs at work for years, so it's not like I haven't tried them both.
