May I suggest a look at some of the work by John Raulston Saul?
In any case, I give you Exhibit A: The Canadian postal service. This used to be a sacred trust in Canada. Our postal service used to get the mail to every citizen within one working day no matter where they lived -- even the frozen arctic regions.
Then some Ottawa idiot (no doubt a rational and moral person in every respect) got it in his head to "rationalize" the mail service by making it more "efficient." That meant several reforms:
1. Do away with door-to-door delivery. Mail carriers shall henceforth deliver the mail to community boxes at the end of the street to which citizens must walk regardless of age, medical condition, or weather. This is "efficient" because it reduces the number of postal workers and reduces the time it takes to "deliver" the mail.
2. Do away with full-service postal centers. Instead, let's farm out postal service to outlets like convenience stores who can run the service as a sideline. This is also more "efficient" because it means fewer postal workers.
3. Abandon the north almost utterly.
The result? Less mail gets to fewer people, and it takes longer to do that. The people are removed from their national postal service by intermediaries like 7-11. Communication has become slower because our government quit the field. Stepping into the breach, of course, are such profit-driven entities like UPS, which charges exorbitant fees to get something across the street. So in the end, the taxpayer still pays more for less.
What's galling is that communication is essential to the effective operation of a democracy (a profoundly irrational and inefficient form of government -- God bless it). So it seems there is a public interest to be served by the government delivering the mail. But that doesn't matter, you see, because government must be "efficient," today's western sacred cow.