Mathematician
Reason, and reason again
At work I can't dish out deserved justice to customers without risking my job, but I've decided it's open season when I'm a customer at another store.
A few days ago I went to Target to look at their mini-fridges. Along the way I purchased some candy corn. Well, in line I overheard this teenage girl complaining about how the cashier accepted her credit without scanning her gum -- even though the gum was in her PURSE. She was complaining about Target employees and how this was the second time in a week it's happened. I couldn't take it. Memories of Kroger came to my head. I told her, "Well, maybe if you payed more attention they could match your expectations." She verbally cursed me out, but when it was my time the cashier thanked me.
There's been times at work where I've broken worker policy to get back at a customer. I'm not your slave. For example, it was relatively empty one time and this family with a crying child had about 30 items. I was in the fast lane and told them I'd take them. Well, this old lady comes up right afterwards and instantly tells them, "You know this is the fast line right? It's for fast orders." I told her [nicely], "I took them. It wasn't busy." She gives me an ugly face. After I'm done with the family she tells me, "You shouldn't have done that. Don't do that again." After I scan all her items, she looks down at her watch and remarks, "If you hadn't taken that other family, I'd be out of here by now." That was the straw that broke the camel's back. I told her, "I'm sorry, you can take it up with Customer Service. I only listen to my manangers." The look on her face was worth it.
Customers should realize they are NOT above the person in work clothes. Customer service has its own limits.
A few days ago I went to Target to look at their mini-fridges. Along the way I purchased some candy corn. Well, in line I overheard this teenage girl complaining about how the cashier accepted her credit without scanning her gum -- even though the gum was in her PURSE. She was complaining about Target employees and how this was the second time in a week it's happened. I couldn't take it. Memories of Kroger came to my head. I told her, "Well, maybe if you payed more attention they could match your expectations." She verbally cursed me out, but when it was my time the cashier thanked me.
There's been times at work where I've broken worker policy to get back at a customer. I'm not your slave. For example, it was relatively empty one time and this family with a crying child had about 30 items. I was in the fast lane and told them I'd take them. Well, this old lady comes up right afterwards and instantly tells them, "You know this is the fast line right? It's for fast orders." I told her [nicely], "I took them. It wasn't busy." She gives me an ugly face. After I'm done with the family she tells me, "You shouldn't have done that. Don't do that again." After I scan all her items, she looks down at her watch and remarks, "If you hadn't taken that other family, I'd be out of here by now." That was the straw that broke the camel's back. I told her, "I'm sorry, you can take it up with Customer Service. I only listen to my manangers." The look on her face was worth it.
Customers should realize they are NOT above the person in work clothes. Customer service has its own limits.