I may have won. I think I've FINALLY gotten to the right department which can update my warranty information on the computer I bought for my wife last month. Another department updated the front and backend information but a third system which support people use to check warranty was not updated. This team will repeat what the other team did to validate the change but hopefully this time it will take properly.
Anyone who complains about government bureaucracy is welcome to buy an HP computer from Amazon and try to get HP to fix a warranty. I'll stack my problems and multiple phone calls, web pages that say I can't dispute my model warranty online, unhelpful employees on an HP customer site, multiple unpublished 800 "help" phone numbers, secret help email addresses, HP departments that deal with these issues but not with my particular model of computer etc against a government bureaucratic runaround. I think I'd "win" a worse experience "award"
Anyone who complains about government bureaucracy is welcome to buy an HP computer from Amazon and try to get HP to fix a warranty. I'll stack my problems and multiple phone calls, web pages that say I can't dispute my model warranty online, unhelpful employees on an HP customer site, multiple unpublished 800 "help" phone numbers, secret help email addresses, HP departments that deal with these issues but not with my particular model of computer etc against a government bureaucratic runaround. I think I'd "win" a worse experience "award"
