The last post is the WINNER!

[Stevicus]

 

[sun rise]

You've been warned. Geek win today. Ticketing system stopped sending/receiving emails. The fix:

Update Email Due to Microsoft OAuth2 access expiration​

Microsoft OAUTH2 authentication, "Client secret" password expires after a specified time. The client secret password must be regenerated and updated in the application. Right now the maximum life is 2 years so we should use that lifespan if possible.

To generate a new client secret password - Microsoft section

1. open the Microsoft 365 admin center and select "Microsoft Entra".
2. Then on the left side menu select Applications/App Registrations.
3. Then OSTicket will appear and show if the "Certificates & Secrets" is current or expired.
4. Before it expires, click on OAuth for OSTicket (the name can be changed. I made the name include June 2024 for clarity.
5. There is a "Certificates & Secrets" option not in the grey area but to the right.
6. Click on that and you can then select "New client secret" to create a new app password.
7. The "Value" field is the new password which needs to be saved as it's hidden soon afterwards.

Update OSTicket.

1. First login to Microsoft outlook as the user "xyz". This is necessary because otherwise the update will fail with incorrect user.
2. That value needs to be updated in OSTicket starting in the "Admin Panel"
3. In admin panel select "emails"
4. In emails select "support email" (the only one as of 6/21/2024)
5. Under mailbox/authentication select config
6. Select IdP config
7. Enter the new client secret password in the appropriate line
8. Select "Submit" and you get a green OK back
9. Test email by going to "Diagnostic"
10. Select from xyz..., enter your own email, a dummy message and "Send message". After a few minutes you should receive an email
11. Verify receiving email by sending xyz... a test message and make sure a ticket is generated.

 

[Wu Wei]

You've been warned. Geek win today. Ticketing system stopped sending/receiving emails. The fix:

Update Email Due to Microsoft OAuth2 access expiration​

Microsoft OAUTH2 authentication, "Client secret" password expires after a specified time. The client secret password must be regenerated and updated in the application. Right now the maximum life is 2 years so we should use that lifespan if possible.

To generate a new client secret password - Microsoft section

1. open the Microsoft 365 admin center and select "Microsoft Entra".
2. Then on the left side menu select Applications/App Registrations.
3. Then OSTicket will appear and show if the "Certificates & Secrets" is current or expired.
4. Before it expires, click on OAuth for OSTicket (the name can be changed. I made the name include June 2024 for clarity.
5. There is a "Certificates & Secrets" option not in the grey area but to the right.
6. Click on that and you can then select "New client secret" to create a new app password.
7. The "Value" field is the new password which needs to be saved as it's hidden soon afterwards.

Update OSTicket.

1. First login to Microsoft outlook as the user "xyz". This is necessary because otherwise the update will fail with incorrect user.
2. That value needs to be updated in OSTicket starting in the "Admin Panel"
3. In admin panel select "emails"
4. In emails select "support email" (the only one as of 6/21/2024)
5. Under mailbox/authentication select config
6. Select IdP config
7. Enter the new client secret password in the appropriate line
8. Select "Submit" and you get a green OK back
9. Test email by going to "Diagnostic"
10. Select from xyz..., enter your own email, a dummy message and "Send message". After a few minutes you should receive an email
11. Verify receiving email by sending xyz... a test message and make sure a ticket is generated.

When the centralized IT operations at the state, they took email too. I had a problem with my email, it would not open. I checked their website and it said if you have problems with your email, please send an email to the help desk..... I called them...they told me I needed to send an email..... i actually had to explain to them, that if my email is not working.... I can't send an email......

 

[Wu Wei]

reading other threads..... and I am winning by NOT posting..."I have never read anything so idiotic in my life"

 

[beenherebeforeagain]

When the centralized IT operations at the state, they took email too. I had a problem with my email, it would not open. I checked their website and it said if you have problems with your email, please send an email to the help desk..... I called them...they told me I needed to send an email..... i actually had to explain to them, that if my email is not working.... I can't send an email......

Very much a Dilbert moment...

 

[Wu Wei]

Very much a Dilbert moment...

over the last 30 years working for the government.... I have had more of those than I care to remember

 

[Stevicus]

Microsoft is putting us all on double secret probation.

 

[Wu Wei]

Microsoft is putting us all on double secret probation.

I heard it was triple secret

 

[Subduction Zone]

 

[Wu Wei]

 

[sun rise]

When the centralized IT operations at the state, they took email too. I had a problem with my email, it would not open. I checked their website and it said if you have problems with your email, please send an email to the help desk..... I called them...they told me I needed to send an email..... i actually had to explain to them, that if my email is not working.... I can't send an email......

Fortunately where I volunteer I am part of what passes for a helpdesk so there was zero bureaucracy involved - just technical wand waving.

 

[JustGeorge]

I think I might be melting.

 

[John53]

I think I might be melting.

Do you a need a helping hand into the freezer?

 

[sun rise]

Do you a need a helping hand into the freezer?

Or is it a different kind of melting?

 

[John53]

Amazon bargain of the day

 

[ChristineM]

Good morning people.

Winning with style.

 

[John53]

Good morning people.

Winning with style.

Any particular style?

 

[ChristineM]

Any particular style?

My style, it's rhe best

 

[ChristineM]

You were tired yesterday, too...

You okay?

Yup, recovering from a couple of bad nights sleep

 

[John53]

Cold, windy and raining. I've gone to bed and buried myself under 2 doonas with a 3rd on standby. The dog is curled up so tight I can't tell where she starts and finishes.