What lack of communication? There are 2 threads about this and the mods are responding to as many queries as we can. What more can be reasonably expected?That does not excuse the lack of communication outside of the platitude about being patient.
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Software Feedback Thread
- Thread starter Debater Slayer
- Start date
The likely reason why you are still not seeing the names in the quoted text is because you are still on "ReligiousForums.com - UI.X" style. If you scroll to the bottom of the page, on the left hand side, click where it says that and you can change it to "Default". The names in the quoted text are now orange.
You're lucky that I dint buy this place back when it was for sale.
The earnings were stellar for the price, which was pocket change.
One reason I passed was the difficulty of technical management.
Had I bought it, my keen interest would've been defeated by
my incompetence. RF might'a died.
Exaltist Ethan
Bridging the Gap Between Believers and Skeptics
Had you done that you would have literally been king of RF.
I like the touch of blue you guys added to the forums. It was better than the gray we had before.
Its being worked on. Many people are missing the "new threads" widget, and its of high priority to be attended to.
I'd have kept ownership secret from all, including staff.
Sedim Haba
Outa here... bye-bye!
I would imagine so, I will continue to check in every day. But I don't suppose I'll be making very many posts.
What would be the chances of my second point? If for some reason, 'new threads' were not possible,
I could live with only 'new posts' if I could also 'ignore' those sub-forums I have no desire to be active in.
(indeed, many sub-forums, such as other DIRs, I'm not allowed to post in anyways, so why be alerted? Useless clutter!)
Exaltist Ethan
Bridging the Gap Between Believers and Skeptics
BTW, if you want to go back to the original color of the forum, the hex code for it is: #42697b
wandering peacefully
Which way to the woods?
Where are the frubal choices? All I seem to have is like, quote , reply , report.
I'll pass this along. I'm not sure if its possible or not, but it would be a nice feature.
Alien826
No religious beliefs
Maybe you've never worked in a technical support capacity. I have, for many years.
I still remember the endless error reports flooding in, the immediate requests for when a fix would be ready ("I don't know, you just put it on my desk, I haven't had a chance to look at it yet, and there are these 20 other problems ahead of yours"), the time it takes to make the problem happen on your system, management wanting an update every 20 minutes ("It's the same as last time you asked, if you just leave me alone I might be able to get on with it"), the lack of appreciation ("It should be easy to fix, it's only one character in the wrong place" without realizing how many other things are involved), the need to test the fix before releasing it .....
Grrrr never mind.
Come on....admit it...you were watching cat videos all day.
We Never Know
No Slack
As a matter of fact, I was the manager of a support group for a time. The trick I now know is to communicate fully in a way that those who care can be informed without impacting those who are not as involved. Consider the impact of this possibility (there could easily be better ways to do it):
-> Announce ahead of time that an update is needed but timing is not certain. Note that there will be disruptions.
-> Have a problem/request thread (not or not just a "how do you like it")
-> Have a problem/configuration status thread showing what is on the fix/implementation list and any priority. Have a static place to show what has been fixed to avoid asking people to wade through all kinds of posts to find this out.
-> Have a thread devoted to workarounds or improvements - documentation including helpful internet sites if such exist.
You mean like this? Update About RF: The Search Function, Email Verification, and Forum Software
Like the thread you're posting in?
Start one? Use this one?
This thread and the other thread basically include that.
Perhaps RF needed an informational banner that everyone saw on every visit?
Some need persistent notice.
BTW, it's still working much better since the update.
Hover over the 'like' button and the other options will appear.
Alien826
No religious beliefs
OK, but I was addressing it from the viewpoint of the tech guy that has to diagnose the problem and come up with a fix. I agree that his job is much easier if there is a buffer between him and the customer, who listens to all the anger and moaning and explains that things are being worked on and keeps the customer informed about progress.
I suppose my main point was that these things take time and often a little patience on the part of the customer is needed.
BTW I agree with @Revoltingest that a banner on the initial page would have saved a lot of head scratching.
In addition, am I right that the staff members do this on an unpaid and spare time basis?
Alien826
No religious beliefs
Cats? Nah. Porn.
But if I'd bought the forum, I'd have doubled their pay.