Akivah
Well-Known Member
Ooooh, true stories. I once worked on the phone lines as technical support for a computer software company. These are some actual calls that I got:
1) A person calls me to say that the coffee holder on his computer broke. Coffee holder? It turns out that he thought his disk drive was a cup holder.
2) Another person was unable to get his prints to work properly. He said the color yellow wasn't printing. It was odd because during testing, he was able to print green. Since green is made by blue and yellow combined, I knew the yellow was working. Suddenly he paused and said "do you suppose it might be because I'm using yellow paper?"
and My favorite
3) I was unable to replicate a customer's problem. So I asked him to put his data on a disk (this was before the internet existed) and send me a copy. That way I could load his data and replicate his issue. He agreed to do so. A week later I received a paper copy of a disk.
1) A person calls me to say that the coffee holder on his computer broke. Coffee holder? It turns out that he thought his disk drive was a cup holder.
2) Another person was unable to get his prints to work properly. He said the color yellow wasn't printing. It was odd because during testing, he was able to print green. Since green is made by blue and yellow combined, I knew the yellow was working. Suddenly he paused and said "do you suppose it might be because I'm using yellow paper?"
and My favorite
3) I was unable to replicate a customer's problem. So I asked him to put his data on a disk (this was before the internet existed) and send me a copy. That way I could load his data and replicate his issue. He agreed to do so. A week later I received a paper copy of a disk.